Ramblers Worldwide Holidays, has been ranked amongst the top five tour operators in the UK in a Which? Holiday Survey released this week. Ramblers Worldwide Holidays received a Customer Score of 87% compared to an average of 77%.

The leading companies in the survey were largely specialists and direct-sale only operators.

The survey which named 29 companies featured 4,507 Which? online panel members who marked various aspects of their holidays including, journey, accommodation, customer service and value for money.

Commenting on the results, Ramblers Worldwide Holidays Joint Managing Director, Kathy Cook said, “We are absolutely delighted to rank so highly in this very authoritative and much respected survey.

What is particularly pleasing is the contribution our tour leaders have made to the outcome. They came up trumps with our clients, winning five stars for the service given by their company representatives.”

Ramblers Worldwide Holidays also won five stars within the organisational journey and accommodation categories.

www.ramblerscountrywide.co.uk    tel:  01707 386 800 

Footnotes:
In September 2009, 4,507 Which? Online panel members answered questions about their most recent ‘tour operator’ holiday abroad since June 2008. Only those operators mentioned by 30 or more members were included in the results table.

The Customer Score is a combination of customer satisfaction and how likely members are to recommend the tour operator to a friend. Companies were also rated on the organisation of their holiday any journeys involved, the accommodation, tour reps., customer services and overall value for money.